FAQ
Q: Do you provide free sample service?
A: Samples can be free.
Sample which we have in stock, will be sent to you within 3 working day.
Q: Are you a factory?
A: We are manufacturer.Factory price, various products we can source for you.
Q: How long I can get the feedback after we sent the enquiry?
A: We will reply you within 12 hours in working day.
Q: What's the universal lead-time for order delivery?
A: Small production: 3-4 days Mass production :7-15days or basing on your qty.
The actual delivery period may require you to contact us to obtain it.
Q: What kind of shipping do you have?
A: We will provide various transportation methods such as sea freight or air freight.
Q: What can you get from us?
A: Excellent products (Product testing report,strict quality control ) Factory direct sale (favorable and competitive price) Great service( after-sales services, fast delivery) Professional business consultation.
Q: Do you deal with urgent orders?
A: Sure. Please contact ASAP for details.
Q: I bought from you once. Can I have a special offer this time
A: Contact for details. We do value our customers; we can and will offer you good price. :)
Q: How can I obtain the product price?
A: You can inform us of the product and quantity you need, and we will respond to you as soon as possible. You can contact us via WhatsApp or email.
Q: If the products have some quality problem,how will you deal with it?
A: Each step of production and finished products will be inspected by QC department before shipping.If the quality problem of products caused by us, we will provide a replacement service.
Q: How to make payment?
A: T/T,L/C, we also accept most other convenient methods of payment.
Q: How to ensure the consistency of product quality?
A: Each batch of products undergoes rigorous quality inspections, including component analysis, physicochemical property testing, and stability verification.
Q: Is it possible to visit the factory or conduct an inspection?
A: Customers are welcome to schedule a factory inspection. We will arrange dedicated personnel to receive you and showcase the production process, quality inspection laboratory, and storage facilities.
Q: How are hazardous materials (such as flammable or corrosive chemicals) transported?
A: The transportation of hazardous materials requires providing a complete MSDS (Material Safety Data Sheet) and transportation identification report, and compliance with IMDG (International Maritime Dangerous Goods) for sea transport and IATA (International Air Transport Association) regulations for air transport. We will assist in handling the dangerous goods packaging certificate and customs clearance procedures.
Q: What transportation methods are available? How is the freight calculated?
A: We offer sea freight (FCL/Full Container Load or LCL/Less than Container Load), air freight (DHL/FedEx/TNT, etc.), and land transport (China-Europe Railway). Freight is calculated based on the cargo volume, weight, hazardous material classification (e.g., UN number), and destination.
Q: What is the production lead time for orders? Can it be expedited?
A: The production lead time for regular orders is 15-30 days (depending on the product type and quantity). Expedited orders require additional fees and can be shortened to as fast as 7-10 days.